Our Water Damage Restoration Process
The six-phase process we run on every job, from a single-room pipe failure to a multi-unit sprinkler event.
Phase 1 — Call and triage
Technician answers. Six to eight diagnostic questions. Arrival window quoted. Pre-arrival instructions given if the loss is still in progress.
Phase 2 — Assessment and moisture mapping
Walk-through and as-found documentation. Moisture mapping with pin and pinless meters, plus thermal imaging. Water category identified per IICRC S500. Full scope identified before demolition.
Phase 3 — Extraction
Truck-mounted extraction, submersible pumps for standing water over an inch, specialized attachments for different surfaces. Typically 1–4 hours.
Phase 4 — Controlled demolition
Flood cuts where readings justify. Wet batt insulation out. Trim labeled and pulled. All decisions with the homeowner, with the moisture map in hand.
Phase 5 — Drying
Air movers, dehumidifiers, containment, portable heat if needed. Daily monitoring at documented reading points. Continues until readings match dry standard. 3–7 days typical.
Phase 6 — Completion and documentation
Final walk-through. Full documentation packet delivered. Insurance paperwork submitted. Optional transition to reconstruction.
Why this process matters
Every phase has a documented completion criterion. The homeowner and the adjuster can see exactly what was done, what readings justified each decision, and how the structure arrived at dry. This is what distinguishes work that stands up to a six-month-later review from work that doesn't.