Why Choose Our Minneapolis Restoration Team
The specific things we do differently and the things we don't do that other companies in this industry commonly do.
What we do
- Answer the phone. 24/7, by a technician, not a call center.
- Give honest arrival windows. Real numbers, not marketing promises. Especially during cold snaps when demand spikes.
- Document everything. Photos, moisture maps, daily drying logs, final readings. This is what pays your insurance claim.
- Follow IICRC S500. The professional standard for water damage restoration. Readings and scope driven by the standard, not by what pads an invoice.
- Bill insurance directly. You pay your deductible; we invoice the adjuster.
- Explain every scope decision. What's coming out, why, what the readings are.
What we don't do
- Fake local storefronts. We don't claim addresses in neighborhoods we don't operate from. Our dispatch is in Apple Valley.
- Exaggerate response times. If we can't be there in an hour we'll tell you.
- Tear out more than readings justify. Unnecessary demolition is how restoration companies get their reputation.
- Run equipment past readings. Drying is done when it's done, not when the clock says so.
- Accept kickbacks from "preferred" sub-contractors. The reconstruction trades we recommend are ones we trust. No referral fees either way.
- Scare you about mold in the first four hours. Mold is a real risk, but the 48–72 hour timeline is realistic, not scare-tactic.
- Claim certifications we don't have. Ask us to see any credential we mention.
How to evaluate any restoration company
Ask about moisture readings — if they can't explain how they establish the dry standard, skip them. Ask for a sample documentation packet — if they can't provide one, skip them. Ask about their process — "we come dry it out" isn't an answer. Ask about insurance billing — if they want cash up front, check their licensing.
Our phone number
(612) 493-1161. Save it.